Shipping policy

SHIPPING POLICY

Made to order
Every pair of SF Shoes is handmade to order in our workshop in Santa Maria da Feira, Portugal. Lido is dispatched within 5 days; Riva within 5 to 7 business days. You will receive a tracking link by email as soon as your pair leaves the atelier.

Where we ship
We ship across Europe, including mainland Portugal, Madeira and the Azores, Spain and the European Union. All orders are shipped with tracking.

Shipping options and costs
Standard delivery — free in the EU, excluding Cyprus. Estimated transit time: 3 to 5 business days after dispatch.
Express delivery — €25. Estimated transit time: 1 to 3 business days after dispatch.

Please note that Express delivery speeds up the shipping, not the making: production times remain unchanged.

Delivery times
All delivery times are estimates and are not guaranteed. Delays caused by carriers, customs or events outside our reasonable control are not our responsibility, although we will always assist you in tracking your order.

Incorrect addresses
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect address or failure to collect it, we will contact you to arrange redelivery, which may incur an additional shipping charge.

Lost or damaged parcels
If your parcel is delayed, lost or arrives damaged, contact us at info@sfshoes.pt and we will work with the carrier to resolve the situation.

Returns
For information on returns and exchanges, please see our Refund Policy.

Contact
Manuel Jorge Santos Magalhães, Lda. (trading as SF Shoes)
Rua do Além 98, Escapães, 4520-026 Santa Maria da Feira, Portugal
info@sfshoes.pt

Payment on dispatch

For pay-on-dispatch orders, you authorise a single charge for the outstanding order total when all pairs are ready to ship, immediately before dispatch. If payment fails, we contact you to update your payment method; your order stays with us until payment is confirmed. If production is delayed, we notify you before collection. You may request cancellation before dispatch. Your statutory withdrawal rights and our 30-day returns policy remain unchanged.